THE PACK

Sign up to The Pack here. You'll receive a confirmation email with a ‘Manage Subscription’ button. Click it and you'll be prompted to create your Mason's Meats account or sign in, from there you can build your box and manage everything.

Yes. Visit our website and click the profile icon in the top right corner to sign into your Mason's Meats account. Swap cuts, add new cuts, or change how often you get deliveries.

Make sure you're logged in with the same email address you used when you first subscribed. If you're still having trouble, reach out to us at info@masonsmeats.co.uk and we'll get it fixed for you directly.

We've upgraded our platform to give you a better experience. Your Mason's Meats Subscription now lives directly in your Mason's Meats account at masonsmeats.co.uk. Everything is the same: cuts, frequency, billing - just in one cleaner place. If you need help accessing your account, reply to any email from us and we'll sort it.

Absolutely. Just log into your Mason's Meats account and click "Skip" on your next scheduled order. We'll pick things back up on the following delivery.

Cancel directly in your Mason's Meats account whenever you like - no hoops to jump through here.

• Log into your Mason's Meats account.
• Click on 'Subscriptions'.
• Under 'Active Subscriptions,' choose your box and click 'Manage this subscription'.
• Scroll down and click 'Cancel Subscription.'
• Your subscription will be stopped immediately, and no further orders will be placed.

Simply log back in, hit 'Reactivate', and your subscription picks up where it left off.

Currently, only people in the UK are able to join The Pack and subscribe to Mason's Meats. 

In the event that we are unable to fulfil your full order, we’ll let you know by email. You won’t be charged until it’s back, or you can log in and swap for any other cut.

Log into your Mason's Meats account and head to 'Billing' to update your card or bank details.